Policies

At Canvas & Pearl, we value your time as much as we value our own. These policies help us create a seamless experience for every guest while allowing us to provide the thoughtful care and personalized attention that define our salon. We appreciate your understanding and look forward to welcoming you.

Appointments may be scheduled online through our secure booking system. If you have questions about which service is right for you, we're happy to help you choose the best appointment for your hair goals.

Every great result begins with a thoughtful consultation.

Your consultation allows us to understand your goals, evaluate your hair, and recommend services that support both your desired look and the long-term health of your hair.

Please arrive a few minutes before your scheduled appointment to allow time to settle in and begin your experience without feeling rushed.

If you anticipate arriving late, please contact us as soon as possible.

Depending on our schedule, we may need to shorten or reschedule your appointment to avoid delaying the experiences of other guests.

We always do our best to accommodate unexpected situations whenever possible.

We understand that life happens and schedules change.

If you need to cancel or reschedule your appointment, we kindly ask for advance notice whenever possible. This allows us the opportunity to offer your appointment time to another guest.

Our complete cancellation policy is available during online booking.

Missed appointments without notice impact both our guests and our artists.

Future booking privileges may be affected after repeated missed appointments. If a deposit was made at the time of booking the entirety of the deposit will be forfeited. Our complete booking policies are outlined during the online scheduling process.

To provide every guest with a calm and relaxing experience, we kindly ask that only those receiving services attend appointments unless prior arrangements have been made.

Our goal is for every guest to leave feeling confident and cared for.

If you have any questions or concerns regarding your service, please let us know within a reasonable time following your appointment. We value open communication and will always do our best to ensure you have an exceptional experience.

Policies help us protect what matters most—providing every guest with thoughtful care, professional service, and an exceptional experience from beginning to end.